![]() ![]() Kindly include the return form and item(s) to be returned in a sealed package. ![]() Please use the original packaging, if possible. If you wish to return an iXtra product purchased from our web site at, please contact us at will process your request and provide you with a return form that we will ask you complete and include with your return. Thus, we are unable to refund return shipping fees. Please note: iXtra offers complimentary standard shipping on all orders. We are happy to issue a refund upon receipt of the returned item with a credit made to your original method of payment. If your iXtra product is defective or was damaged during shipment, please accept our apologies. If possible, please return products in their original packaging, along with your order information – found on either your original online receipt or the invoice that arrived with your package. We are happy to accept merchandise purchased from our web site at within 30 days of purchase. ![]() Please note: During peak holiday times, we may need an extra business day to send your tracking information and to ship your order. Once your order is shipped, tracking information will be emailed to the email address you provided us at checkout. Normally the order will be dispatched in the same business day.īut please allow up to 2 business days for processing of your online order. We strive to prove the fastest delivery service we can. We do get busy from time to time, but we always strive to get back to you within 1 business days! To expedite your request, please share your order confirmation number, if available. Call the staff if it is urgent 0451411202.We’re in the office Monday - Friday 9:00 AM - 5:00 PM AEST. If you have any concerns about an iXtra product, a missing or damaged order, or your experience, we welcome you to contact us. We know that what matters to you is great products combined with truly attentive service. All of us at iXtra are committed to bringing you the most innovative products of the highest quality. ![]()
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